Service and Repairs
Bernina Machines
Heavenly Stitches offers service and repairs on all BERNINA machines. Our in-house certified repair technicians can perform most repairs at the shop. For more extensive or very complex repairs we are able to send machines to the BERNINA home office in Aurora, Illinois.
Costs:
When you bring your machine in for servicing please remember to remove any thread and accessories.
Please be sure to bring:
If your machine is an older model (pre-2000) please bring your power cord and foot control. If you are having any problems with powering on or speed consistency please bring your foot control and power cord regardless of machine age.
Costs:
- Standard Clean, Oil, and Adjust service - $90
- Standard Clean, Oil, and Adjust service on a Computerized machine - $110
- Embroidery Module Service - $40
- Diagnostic fee - $30
- Hourly repair labor - $65
- Returning customers within 1 year of last service - $80 or $100 (depending on machine type)
When you bring your machine in for servicing please remember to remove any thread and accessories.
Please be sure to bring:
- #1 Presser Foot
- Bobbin Case
- Bobbin
- General Sewing Stitch Plate (Not Straight Stitch Plate)
If your machine is an older model (pre-2000) please bring your power cord and foot control. If you are having any problems with powering on or speed consistency please bring your foot control and power cord regardless of machine age.
All Other Brands
Our service technician is very skilled and is capable of service and repair on many non-BERNINA machines. We are happy to see your machine to make sure it's running in tip top shape. We need a few things to make sure we can fully service your machine.
Be sure to bring:
Machine brands we also service:
Be sure to bring:
- Your power cord
- Your foot pedal
- a spare bobbin
- We have many types of bobbins, but it's always best to be sure we're able to use the specific type your machine requires.
- a general sewing presser foot (one that you can sew a zigzag stitch with).
Machine brands we also service:
- Janome
- Kenmore
- Singer
- White
- Brother
- Viking
- Juki
- New Home
- and many more!
Tips to keep you in tip top shape!
- Please do not sew over pins if you can avoid it. You risk breaking a needle, which could fly in your face or cause a burr on the hook. If you have a broken needle, be sure to find and remove all broken pieces.
- Change your needle regularly. At least with every project if not more frequently. The picture to the right is of an old needle and a new needle. You can see that the needle on the left has a very bent tip. Imagine that punching holes through your fabric with every stitch...
- Be sure to dust and oil your hook regularly. Your machine is made of lots of parts that need maintenance, just like your car. Just as oil in your car is essential, so it is in the hook of your machine. Dusting is just as important. A soft brush can help clear out accumulated lint and ensure you have the best possible stitch quality between services.
- If your needle gets jammed in your fabric, loosen the needle clamp that holds the needle on the needle bar to remove the jammed needle. Do not use the hand wheel to pry the needle out. It may cause your machine to go out of time or damage the hook of your machine.
- Never use abrasives on the outer covers or touchscreen. Any type of mild cleaning agent, such as Simple Green, should be sprayed onto a cloth and then applied to clean covers. Never use acetone, mineral spirits or harsh chemicals.
- SURGE PROTECTORS ARE A MUST FOR ALL SEWING MACHINES! Recommended protection of at least 1000 joules. We have lots of electrical storms here, make sure to protect your investment with a quality surge protector.
Old needle vs new needle.
Change your needle regularly!